Privacy policy
Introduction
ROZMARIN CONCEPT makes efforts to ensure the protection of the confidentiality of our customers when using our services. Therefore, we have a policy designed to establish how your personal data will be processed and protected. Stay up to date with any changes made to this Privacy Policy by visiting our web page.
Who is responsible for your personal data?
Fir de Rozmarin S.R.L is a personal data operator and processes your data in accordance with the regulations in force in Romania.
Where are your personal data stored?
The data we collect from you is stored on servers located in the European Economic Area (EEA), but may also be transferred and processed in a country outside the EEA. Any possible transfer of this kind of your personal data will be carried out in accordance with the applicable laws.
What types of personal data do we collect?
We will collect the personal data that you will transmit to us when, for example, you place orders, contact our customer service department or participate in our contests. The personal data you provide to us may include, for example, contact details, date of birth and payment information. In addition, we may collect certain personal data from external sources, such as address updates.
How do we use your personal data?
We can use your personal data for the following purposes:
- To create and manage your personal account at ROZMARIN CONCEPT
- To process your orders and returns through our online services
- To send you text message notifications regarding delivery status
- To contact you in the event of any problems with the delivery of your items
- To respond to your requests and inform you about new or modified services
- To send you marketing offers such as newsletters and catalogues
- To notify the winners of online competitions
- To validate the fact that you are of legal age for online shopping
- To send you questionnaires thus giving you the opportunity to influence our offer and services
- To test and improve our systems with which we offer you our services
- To prevent misuse or inappropriate use of our services
We will keep your data as long as necessary to fulfill the above purposes or as long as the law requires us. After that, your personal data will be deleted.
What are your rights?
You have the right to request information about the personal data we hold about you (free of charge once a year). If your data is incorrect, incomplete or irrelevant, you can request that this information be corrected or removed. We cannot remove your data when there is a legal requirement to keep it, such as accounting rules. You can withdraw your consent regarding our use of data for marketing purposes at any time. You can contact us either by sending a letter to Customer Service ROZMARIN CONCEPT, Fir de Rozmarin S.R.L, Str. Maicanesti no. 8, Bucharest, Romania or by sending an email to contact@rozmarin-concept.com
Who has access to your personal data?
We do not transmit, sell or transfer your data to third parties for marketing purposes outside of our company. The data that is transferred to third parties is used only to provide you with the services mentioned above, for example to delivery agents in connection with the delivery of products or media agencies/sites for newsletter distribution, if applicable.
How do we protect your personal data?
We have taken technical and organizational measures to protect your data against loss, manipulation or unauthorized access. We continuously adapt our security measures, in accordance with technological progress and developments. In order for card purchases made with us to be as safe as possible, all information is sent in encrypted form. This means that the information is transmitted through a secure connection and that your personal details cannot be read by third parties. For purchases with the card, we collaborate with an authorized payment agent that helps us check directly with your bank if you have a card accepted for purchases. Our payment agent processes your card details in accordance with the international security standard PCI DSS, which was created by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to perform an identity check.
Cookie modules
A cookie is a small text file that is saved on your computer or mobile device and, during your subsequent visits, is retrieved from them. ROZMARIN CONCEPT uses cookie modules to improve and simplify the visit to our website. We do not use cookies to store personal information or to disclose information to third parties.
There are two types of cookies: permanent and temporary (session cookies). The permanent ones are stored in the form of a file on your computer or mobile device for a maximum of 12 months. Session cookies are stored temporarily and disappear when you close the session from the browser. We use permanent cookies to store your homepage and details if you select "Remember me" when you log in. We use cookies for a session when you use the product filter function, to check if you are logged in or if you have added an item to the shopping cart.
You can easily delete cookies from your computer or mobile device in your browser. For instructions on managing and deleting cookies, see the "Help" menu in your browser. You can choose to disable cookies or receive a notification whenever a new cookie is sent to your computer or mobile device. You must bear in mind that if you disable cookies, you will not be able to take advantage of all the options of our website.
Third-party cookies
We use third-party cookies to collect aggregated statistical information in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary (session cookies). The permanent ones are stored on your computer or mobile device for a maximum of 24 months.
Links
The ROZMARIN CONCEPT website may include links to other web pages that are not monitored by us. We cannot assume any responsibility regarding the protection of your confidential data or the content of these web pages, but we provide these links so that our visitors can more easily find more information about certain topics.
Online privacy policy
This privacy policy applies only to the online environment and not to information from other offline sources
Your agreement
By registering and using the ROZMARIN CONCEPT website, you agree to this privacy policy.
Changes to the privacy policy
Any changes to this privacy policy will be posted on this page, with the update date change below.
Copyright
The content of this website is protected by copyright and is the property of ROZMARIN CONCEPT and its suppliers.
Personal data controller
FIR DE ROZMARIN S.R.L , Bucharest, Romania
What are your rights?
Right of access: You have the right to request information about the personal data we hold about you. You can contact us and we will provide you with personal data by e-mail.
The right to portability: Whenever ROZMARIN CONCEPT processes your personal data by automated means based on your consent or based on an agreement, you have the right to obtain the transfer of a copy of your data in a frequently used and processable structured format automatically to you or to another party. This includes only the personal data you have submitted to us.
Right to rectification: You have the right to request the rectification of your personal data if it is incorrect, including the right to complete incomplete personal data. If you have a ROZMARIN CONCEPT account you can edit your personal data from your account.
The right to delete data: You have the right to delete any personal data processed by ROZMARIN CONCEPT at any time, except for the following situations:
- you have an unresolved request sent to us;
- you have an open order that has not yet been shipped or has been partially shipped;
- you have an unpaid debt to ROZMARIN CONCEPT, regardless of the payment method;
- if there is suspicion or you have misused our services in the last three years;
- if you have made a purchase, we will retain your personal data in relation to your transaction in accordance with accounting legislation.
Right to object to processing based on legitimate interest: You have the right to object to processing of your personal data based on legitimate interest. ROZMARIN CONCEPT will not continue to process personal data unless we can demonstrate a legitimate reason for processing that overrides your interests and rights or based on legal proceedings.
Your right to object to direct marketing: You have the right to object to direct marketing, including profile analysis for direct marketing purposes. You can unsubscribe from direct marketing by the following means:
- following the instructions in each marketing email;
- changing your account settings;
The right to restrict processing: You have the right to request that ROZMARIN CONCEPT restrict the processing of your personal data in the following situations:
- if you object to the processing based on the legitimate interest, ROZMARIN CONCEPT will restrict any processing of this data until the legitimate interest is confirmed.
- if you state that your personal data are incorrect, ROZMARIN CONCEPT must restrict any processing of this data until the correctness of the personal data is verified.
- if the processing is unlawful, you can object to the deletion of your personal data and request the restriction of the use of your personal data.
- if ROZMARIN CONCEPT no longer needs your personal data, but it is necessary to defend your rights in court.
How can you exercise your rights? We attach great importance to the protection of personal data and, therefore, for all your requests we are always at your disposal at contact@rozmarin-concept.ro.
The right to file a complaint with a supervisory authority: If you believe that ROZMARIN CONCEPT is processing your personal data in an incorrect way, you can contact us immediately. You also have the right to file a complaint with a supervisory authority.
Privacy Notice Updates: We may need to update our Privacy Policy. The most recent version of the privacy policy is always available on our website. We will communicate any material changes to the Privacy Policy, for example the purpose for which we use your personal data, the identity of the operator or your rights.
Date of update The content of this page was updated on 09/03/2020.